Privacy policy
Privacy Policy
Time Vault (“we,” “us,” or “our”) operates this website and online store (the “Services”) to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our Services, make purchases, or communicate with us. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information that helps us provide our Services, including your contact details such as name, billing and shipping addresses, phone number, and email, as well as financial information such as payment card details, transaction information, and payment confirmations. We may also collect account information like usernames, passwords, preferences, and settings, along with your shopping activity including items viewed, added to cart, purchased, returned, or exchanged. Additionally, we collect communications such as customer support inquiries, as well as device and usage information including your IP address, browser, device type, and interactions with the Services.
Information is collected directly from you when you create an account, place an order, or communicate with us, automatically through our website using cookies and similar technologies, from service providers such as Shopify for website operations and Klaviyo for email marketing, and occasionally from partners or third parties only as needed to provide the Services.
We use your information to provide and improve our Services by processing orders, arranging shipping, handling returns, maintaining accounts, and creating a smooth shopping experience. It also allows us to send newsletters and targeted advertisements (with the option to opt out at any time), protect accounts through security and fraud prevention measures, respond to customer inquiries, and comply with legal obligations under Sri Lankan law.
Your information may be shared in limited circumstances with Shopify and other vendors for website management, payment processing, and order fulfillment, with Klaviyo for newsletters and promotional emails, and with business or marketing partners to provide services or targeted ads. We may also share information with law enforcement or legal authorities if required by law, or during business transactions such as mergers, acquisitions, or sales of assets. We do not sell your personal information.
Our website uses cookies and similar technologies to improve functionality, remember preferences, and track interactions. You may disable cookies in your browser, but some features may not function correctly. Emails sent through Klaviyo include an option to unsubscribe at any time, and targeted social media ads may appear based on your website activity.
We take reasonable steps to protect your personal information. Account data is retained for as long as your account exists, and transaction records are kept as needed to provide services and comply with legal obligations. In the event of a data breach, we will notify you promptly via email.
You have the right to access the personal information we hold about you, correct or delete inaccurate information, and manage your email preferences or opt out of marketing communications. To exercise these rights, you may contact us at timevault.lk@gmail.com
.
Our Services are not intended for children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we may delete it. Your data may also be stored or processed outside Sri Lanka (for example, on Shopify servers) as required to provide our Services.
We may update this Privacy Policy from time to time, and the latest version will always be posted on our website with the “Last Updated” date. If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, you may contact us by email at timevault.lk@gmail.com
or by mail at No. 30, Dr. Lester James Peries Mawatha, Colombo 00500, Sri Lanka.